How feefrae works
Know before you go.
feefrae helps people with allergies and coeliac disease understand how restaurants handled diners with similar needs before they visit — real-world outcomes from people managing the same risk as you. Here’s the whole thing in four steps.
- 1
Diners report what actually happened
Someone managing a specific allergy or coeliac disease logs a visit: what they ordered, how staff handled it, whether they reacted, and how recently. The outcome — not a star — is the point.
- 2
We match it to you
Set a profile with the allergens you avoid and how serious they are, and every venue page is filtered to people like you. A reassuring report from a mild intolerance never reads as reassurance for a severe allergy.
- 3
We show the evidence — honestly
The confidence card counts real diners, shows how recent the evidence is and which way it’s trending, and tests the venue’s own claims against what diners observed. It never says “safe”, and never hides a bad outcome.
- 4
You decide
feefrae hands you the clearest, most honest version of the evidence and the right questions to ask. The safety call is always yours, made with the venue — and you always carry any medication you have been prescribed.
What is feefrae?
feefrae is a restaurant evidence platform for people with food allergies and coeliac disease. Diners report what actually happened on a real visit, those outcomes are matched to users managing a similar allergy and severity, and venues are shown using that evidence — recency, consistency and real outcomes — rather than star ratings or safety verdicts.
How feefrae differs from review sites
| Ordinary review sites | feefrae |
|---|---|
| Star ratings | Real dining outcomes |
| General diners | Diners with your allergy |
| Overall experience | Allergy & coeliac handling |
| Popularity | Evidence and recency |
| One score for everyone | Matched to your severity |
Why diners trust feefrae
- Reports are tied to genuine dining visits rather than anonymous star ratings.
- Bad outcomes are never hidden — venues get a right to respond, never a right to delete.
- Restaurants cannot pay to remove a report or buy the evidence signal.
- Recent evidence weighs more heavily than old evidence.
- Severity matching means reassurance for one risk profile is never shown as reassurance for another.
- The internal confidence signal orders venues, but is never shown as a star or a “safe” badge.
Frequently asked questions
Does feefrae tell me where it is safe to eat?
No. feefrae never issues a safety verdict and never tells you what you can eat. It shows what other diners managing a similar allergy or coeliac disease reported about a venue, how recent that evidence is, and which way it is trending — so you can make your own decision with the venue.
Why doesn’t feefrae use safety ratings?
Safety when eating out is personal, context-dependent and ultimately decided between the diner and the venue — a single rating would flatten exactly the detail that matters and imply a verdict feefrae will not make. So feefrae presents evidence — outcomes, recency and severity-matched reports — rather than a safety rating or score.
How is feefrae different from ordinary restaurant review sites?
Ordinary review sites rate overall experience with stars, written mostly by general diners. feefrae records allergy-handling outcomes from people managing the same allergy or coeliac disease as you, weights recent evidence more heavily, and presents venues by evidence rather than a single rating.
How is confidence calculated?
The confidence signal counts real diner reports, weights recent ones more heavily, factors in how consistent the outcomes are, and tests a venue’s own claims against what diners observed. It drives how venues are ordered, but it is never shown as a star or a safety score. See "How confidence is calculated" for the detail.
Why does allergy severity matter?
A reassuring report from someone with a mild intolerance does not mean the same thing to someone with a severe, dose-sensitive allergy. feefrae matches what you see to your own severity, so reassurance from a very different risk profile is not mistaken for reassurance for yours.
Can restaurants pay to remove negative reports?
No. Venues can respond to a report, but they can never remove or suppress one, and they cannot pay to hide a bad outcome or buy the evidence signal. Paid options are limited to clearly-labelled marketing placement — never the diner evidence.
How recent is the information?
Recency is built in. Because kitchens, chefs and suppliers change, feefrae weights recent reports more heavily than old ones and shows how recent the evidence for a venue is, so you are not relying on a single visit from years ago.
Is feefrae a certification or accreditation service?
No. feefrae does not certify, accredit or approve venues, and it never declares one "safe". It describes and counts diner outcomes. Where a venue holds an external credential such as Coeliac UK accreditation, feefrae shows that as a credential, not as a rating.
Who submits the reports?
Reports come from diners managing a food allergy or coeliac disease who log a real visit — what they ordered, how staff handled it, and whether they reacted. The outcome is the point, not a star.
What happens if two diners have different experiences?
Both are shown. feefrae does not average conflicting outcomes into a single verdict or hide the less favourable one; it shows the range of recent experience, matched to your severity, so you can weigh it yourself.
Does feefrae verify reports?
feefrae applies checks to keep reports tied to genuine visits and gates user-generated content before it is published, but it presents diner experience as evidence to weigh rather than a guarantee. Always confirm directly with the venue.
How do I get recommendations matched to me?
Set up a profile with the allergens you avoid and how serious they are. Every venue page is then filtered to reports from people managing the same risk, most recent first.
Is feefrae free to use?
Yes, for diners. Venues can pay for clearly-labelled marketing placement and tools, but money can never buy the evidence signal, a safety verdict, or the removal of a report.